Error Description: "Scan assessment records" is grayed out in Q Local. Resolution: The most obvious reason for this might be that the Scanner Support portion of Q Local is not installed. If so, have them insert the Q Local CD and run the installer. When it asks if you want to Modify or Uninstall select "Modify" and check the Scanner Support box. It will...

Error document: User installs Q Local but it cannot detect the scanner. The user reports an error that indicates no scanner found.   ScanTools II and ScanTools Plus Link are not yet compatible with the direct USB connection available with the iNSIGHT scanners.   Find out what kind of scanner and the type of connection they are using. ...

Error Description: Q Local can not detect a scanner Resolution: Use the Configure Scanner functionality within Q Local. Open Q and click on Find -> Find scanned batches. Then click on Enter -> Scanner -> Configure Scanner. It is possible to Query & activate the scanner from this window. That should change the settings in...

Error Description: Q Local encountered an error attempting to launch QLocalScan.exe Resolution: Q Local version 2.0.14 Check to see if there are two QLocalScan.exe files one in (C:\Program Files\Pearson\Q Local System 2\bin) and one in the (C:\WINDOWS\prefetch folder).   IF there are two files make sure the one in C:\Program...

Error Description: Customer scans an answer sheet into Q Local on an Opscan Scanner and gets an error message from Q Local stating, "Form ID 167 is not supported by Q Local".  Resolution: This most commonly occurs when they are using an up-to-date version of Q Local but are using a much older form. Typically the form is old enough that the year...