Error Description: Error 48 “Unable to start/stop hardlock service with parameters 1119 1058 1. ErrorCode: 48 5 595 1058” Resolution: If the counter is a USB key then it will need to be unplugged. If the counter is uses a parallel port it does not need to be unplugged. Uninstall all HASP items showing up in Add/Remove Programs Check to...

Error Description: Q Local 2 error "Error while performing report counter operation." and the log file states: "10/17/12 9:01:59 AM CDT com.pearson.assessments.mtx.reportusage.control.HaspCtrlRMIImpl getCache : SEVERE: Severe error attempting to read HASP: HASP has not been formatted for read." Problem: The report counter is blank, this sometimes...

Error Description: User reports the following Q Local messages: "Unable to create lock file.", "Unable to access QLocal2.dump...", or "Unable to backup the Q Local System...".  Resolution: Windows Vista and Windows 7 use something called a "junction" to direct programs to folders that existed in XP but that no longer exist in Vista or Windows 7. If...

Error Description: Q Local log file states: "com.pearson.assessments.mtx.reportusage.control.HaspCtrlRMIImpl getCache : SEVERE: Severe error attempting to read HASP: HASP checksum is invalid." Resolution: This means that the data on the report counter has somehow been corrupted. To resolve this issue we should gather the QLocal2.dump file and attach it...

SYMPTOMS: User reports their MBMD Usages have disappeared either 51941 or 51942. CAUSE: Q Local System 2.6 converts 51941 and 51942 to 52051 and 52050 respectively.  MORE INFORMATION:  It is possible they used the MBMD for the Bariatric or Pain Patient Norms. Instead of simply being the same report with different norms these are...

If the report counter is blinking the most likely cause is that the driver installed is not compatible. Sometimes this happens when they plug the report counter in before any drivers are loaded and Windows picks an incompatible driver. This driver may be an Aladdin or Safenet driver but might not be the one we need. This can also happen when they update Q...

How To: Here is a quick Flowchart to help guide you through troubleshooting the Q Local Report Counter. If you reach green then you should update the HASP driver. Blue is another How-To. Follow the steps below:

51423 16PF 4th Ed Narrative Score Report=51406 16PF 5th Edition Basic Interpretive Report  51437 MMPI-2 Basic Service Report = 51438 MMPI-2 Extended Score Report 51434 MCMI-II Profile Report = 51514 MCMI-III Profile Report 51439 MMPI2 Extended Score Report Plus = 51438 MMPI2 Extended Score Report 51435 MCMI-II Interpritive Report = 51513...

Error Description: End User reports that usages they ordered have not transferred to their report counter.  They are using version 2.4 or earlier which is not supported in Windows 7.  Resolution: Check "View Previous Orders" and note the time and number of usages ordered on the ticket. Gather all of the MTX#.log files. Update Q Local using...

Frequently Asked Question: User says that they have lost usages from their report counter Answer: The report counter does not decrement a usage unless a report is run by Q Local, so the most likely explanation is that they have more than one counter attached to the computer. To troubleshoot, start removing report counters from the...