Error Description: "Scan assessment records" is grayed out in Q Local. Resolution: The most obvious reason for this might be that the Scanner Support portion of Q Local is not installed. If so, have them insert the Q Local CD and run the installer. When it asks if you want to Modify or Uninstall select "Modify" and check the Scanner Support box. It will...

Frequently Asked Question: User inadvertently changes test status from Ready to Resume to Needs Editing and then can no longer Resume the OnScreen Administration Answer: Once the status says Needs editing, there is no way to change it to Ready to Resume. Workaround: User can finish the assessment through the editing screen ...

Error Description: Q Local 2 error "Error while performing report counter operation." and the log file states: "10/17/12 9:01:59 AM CDT com.pearson.assessments.mtx.reportusage.control.HaspCtrlRMIImpl getCache : SEVERE: Severe error attempting to read HASP: HASP has not been formatted for read." Problem: The report counter is blank, this sometimes...

Error Description: Error: SQL Server Setup Failed to compile the Managed Object Format... Resolution: User may report this error: Unable to install Microsoft SQL Server Express 2005. Installation will Exit.   Summary.txt shows: SQL Server Setup Failed to compile the Managed Object Format (MOF) file c:\Program Files\Microsoft SQL...

Error Description: User reports the following Q Local messages: "Unable to create lock file.", "Unable to access QLocal2.dump...", or "Unable to backup the Q Local System...".  Resolution: Windows Vista and Windows 7 use something called a "junction" to direct programs to folders that existed in XP but that no longer exist in Vista or Windows 7. If...

Error Description: Q Local log file states: "com.pearson.assessments.mtx.reportusage.control.HaspCtrlRMIImpl getCache : SEVERE: Severe error attempting to read HASP: HASP checksum is invalid." Resolution: This means that the data on the report counter has somehow been corrupted. To resolve this issue we should gather the QLocal2.dump file and attach it...

How To: Run Q Local System 2 as an administrator so that an On Screen Administration can properly lock access without being logged into the computer on a Local Admin account.  Follow the steps below (they will need to have someone with administrative privileges available): 1. Right Click on the Shortcut for Q Local 2 and go to...

Error Description: The customer reports that they generated a MBMD Bariatric Interpretive Report in Q Local 2.6.2 and some of the information is missing. This is evident by there being Bulleted points with no information behind the bullets or empty categories. The test is complete and does not come up as invalid but is still missing...

Q Local 2.5 is the first Windows 7 compatible version. If customer does not have this version or a later version of Q Local for installation, please refer them to Client Relations for a new installation CD.

How To: Delete Q Local icon/shortcut after uninstall if it fails to remove. Follow the steps below: http://support.microsoft.com/?kbid=932406 User uninstalls Q Local but the Desktop icon/shortcut remains on the Desktop. If they click on it, nothing happens. The shortcut Properties will appear, but the target path is missing. If they...

Error Description: Q Local System already running Resolution: This problem can occur when another Java dialog box is open (even if the box is not visible).  Disable all Java processes in the Task Manager. Recommend that they upgrade to Q Local 2.x (latest version) which uses the private JRE and should prevent this...

Error document: When a Customer hits a "Browse" button in Q Local but when the Window opens it is missing buttons on the right. This is because Windows 7 has changed the format of those windows and Q Local follows the XP format. It displays fine in Vista. Windows 7 Windows XP This is a display issue only. The functionality of the...

If the report counter is blinking the most likely cause is that the driver installed is not compatible. Sometimes this happens when they plug the report counter in before any drivers are loaded and Windows picks an incompatible driver. This driver may be an Aladdin or Safenet driver but might not be the one we need. This can also happen when they update Q...

User reports that scanned SCL-90 forms all appear with Outpatient Psychiatric norms regardless of which norm is selected There is an issue with some newer forms that causes the Norm Group to be picked up as Outpatient Psychiatric.   The user will need to edit the Norm and then reprint the report.   These forms have been removed from...

Error Description: They are doing an online Order in Q Local and it states, "Unable to Obtain Pricing Information". Resolution: This error means that Q Local was able to connect to our order site but was unable to actually make it through to Oracle. The causes could be that our ordering system is down, which is very unlikely, or that something is...

Frequently Asked Question: User says that they have lost usages from their report counter Answer: The report counter does not decrement a usage unless a report is run by Q Local, so the most likely explanation is that they have more than one counter attached to the computer. To troubleshoot, start removing report counters from the...

Error document: Show user that something in their machine is causing SQL Server a problem.   1) Verify standard OS, hard drive space & memory requirements are met   2) Verify screen resolution is at least 800 x 600   3) Edit the C:\Program Files\Pearson\Q Local System\Files\b.cfg file to use 127.0.0.1   4) Next...

The network versions of ASSIST software have not been tested using virtual networks.  However, there is no reason for us to believe network versions of ASSIST products will not work properly with virtual networks as well as they do with hardwired networks.  That said, they should be considered 'unsupported configurations.' Advise the...

Error document: When clicking on View Report Inventory or Score/Report user gets no response. Screen does not freeze/lock-up but they cannot get to the inventory screen or print screen. This behavior has been seen before and is associated with Q 1.x and is able to reproduce this behavior in Q 2.0.14   If critical...

When using the full 1.3.14 RTL_NTWK build to upgrade an existing Retail Network installation which does NOT have the DB component installed, the QLocal InstallShield setup launches the MSDE installation and installs MSDE on the user`s system. This should not happen, since the MSDE object is associated with the DB component. The result is that MSDE is...