Error Description: User indicates starting Q Local 2, gives the following error:   "An unexpected error was encountered while preforming an operation. Contact Technical Support..."   Normally this error indicates that either the SQL server (QlocalInstance) service is stopped or that there are compressed files. Resolution: Check...

Error Description: Error 48 “Unable to start/stop hardlock service with parameters 1119 1058 1. ErrorCode: 48 5 595 1058” Resolution: If the counter is a USB key then it will need to be unplugged. If the counter is uses a parallel port it does not need to be unplugged. Uninstall all HASP items showing up in Add/Remove Programs Check to...

SYMPTOMS:     User is having a problem trying to install Q Local Desktop Version 2.7.10. When the software is installing Microsoft SQL Server Express 2005, an error appears saying "Unable to install Microsoft SQL Server Express 2005. Installation will exit.". CAUSE:     First examine the QLocalInstall.log and the...

Error Description: Q Local log file states: "com.pearson.assessments.mtx.reportusage.control.HaspCtrlRMIImpl getCache : SEVERE: Severe error attempting to read HASP: HASP checksum is invalid." Resolution: This means that the data on the report counter has somehow been corrupted. To resolve this issue we should gather the QLocal2.dump file and attach it...

SYMPTOMS: Customer tries to order more reports and receives the message: "The report counter cannot accommodate your order. There is room for only 0 additional report types on it. You will have to get a second report counter from Client Relations to hold more types of reports." per MTx0: WARNING: HASP cannot accommodate all the report types in...

Error Description: Customer scans an answer sheet into Q Local on an Opscan Scanner and gets an error message from Q Local stating, "Form ID 167 is not supported by Q Local".  Resolution: This most commonly occurs when they are using an up-to-date version of Q Local but are using a much older form. Typically the form is old enough that the year...

Description: A user reports getting a SQL error -1 at the end of an installation in Q Local 1 version 1.3.14. Resolution: Have the user right click & then modify the SQLPath value to: C:\Program Files\Microsoft SQL Server\80\Tools   Re-attempt installation. A clean up may be in order.

Description:  User reports an "Unexpected Error occured" at the end of a SCL-90 Manual Entry or On Screen Administration. They may also report that some items are missing, even if the test was completed.`` User might have Regional Options set to a non English option. Q Local must be set to...