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folder Resources and Guides
Click here for up-to-date information pertaining to installation and updates, user multi-site licensing and the new PsychCorpCenter-II platform.
folder Scoring Support
Click here to view frequently asked questions related to general assessment information. Find answers and links to the most commonly discussed scoring questions.
folder Software Support
Click here to view frequently asked questions related to our most common software titles. These technical pages provide a variety of ways to get answers to the most commonly asked questions.
folder Web Support
Click here to view answers to frequently asked questions about online program system requirements, instructions on performing online tasks and solutions to problems experienced using our online sites

Most Viewed
document Are qualitative descriptors available for subtest scores in the manuals?
We do not provide qualitative descriptors for the subtest scores in the manuals, and it is not recommended to use the composite descriptors for the subtests because the range of...
13 Apr, 2010 Views: 466091
document Test date age calculation
To obtain the student’s chronological age on the date of testing, enter the date of testing and the student’s date of birth in the appropriate spaces, as illustrated in...
19 Apr, 2010 Views: 236880
document What is the age range for the WIAT-III and is it appropriate for use with college students and graduate students?
Version 1.0.0 of the WIAT-III Scoring Assistant was released to accommodate ages 4:00 - 19:11 years of age. WIAT-III Adult Norms is available now, with an expanded age...
31 Jul, 2010 Views: 53149
document Error: -1633 This installation package is not supported by this processor type. Contact your product vendor
Error Description: Error: -1633 This installation package is not supported by this processor type. Contact your product vendor Resolution: This error is caused by...
14 Apr, 2010 Views: 49086
document What is CELF Preschool 2?
The CELF Preschool-2 language assessment is specifically designed for preschool aged children who are bound for the classroom. CELF Preschool-2 provides a variety of subtests to...
24 May, 2010 Views: 46752
document Unchecking "Enable Protected Mode at startup" in Adobe Reader XI
This is how you change the "Enable Protected Mode at startup" in Adobe Reader XI, for earlier versions of Adobe Reader, follow there instructions instead. To check the...
04 Mar, 2013 Views: 44281
document About WPPSI-III - Wechsler Preschool and Primary Scale of Intelligence
WPPSI-III is the Wechsler Preschool and Primary Scale of Intelligence test 3rd edition Purpose: Accurately measure intellectual abilities in young children Ages: 2:6...
28 Jul, 2011 Views: 42421
document Changing the Browser Language Setting
If you are running into problems viewing items on the Results tab (Assigned Detail or Completed results displays) such as seeing blank results when results should display or if...
10 Feb, 2012 Views: 42219
document D:\setup.exe the specified path does not exist
Error Description: D:\setup.exe the specified path does not exist Resolution: This error may have to do with a conflict with another application that is installed on...
14 Apr, 2010 Views: 41740
document ERROR: "The document could not be printed"
Error Message: The document could not be printed. Resolution: This error occurs when attempting to print the Stimulus Book instructions.  NOTE: The Stimulus Books...
04 Mar, 2013 Views: 38223

Recent Articles
document System Requirements Checklist - pan Platform
Summary of pan system requirements: Microsoft Internet Explorer 8, 9, 10 or 11, Firefox 4.0 or later, Safari or Chrome Active Scripting (JavaScript) enabled Session...
21 Oct, 2014 Views: 9173
document Importing Data into GRADE and GMADE
To import data: 1.   Click the "Import or Export Data" button on the main screen or from the list of icons: 2.   Select "Import Students," "Import...
04 Sep, 2014 Views: 6880
document Switching Clients
If you are a site administrator with child client accounts, you will sometimes need to switch to the client’s account. Some examples of actions that require you to switch to...
20 May, 2014 Views: 7256
document Email Templates
The pan system sends out emails automatically upon certain event occurrences. Some common automatic emails are: Tester Assigned - Sent to the...
20 May, 2014 Views: 30949
document Creating Custom URLs
Custom URLs are available to Standard and Professional level clients. To create a custom URL: Go to Assign | Custom URL. Click on the Add New Custom...
19 May, 2014 Views: 15632
document Candidate Login Procedures
When a candidate is assigned an assessment to complete, you have the following options for allowing them access to the assessment: You may allow them to launch the...
19 May, 2014 Views: 13977
document Uploading Candidates
To import or upload candidates from a text file: Prepare the CSV (comma separated value) text file. Upload the candidates. See the topics...
16 May, 2014 Views: 7728
document Assigning Custom URL Candidates to a Group
In order to keep track of all candidates who took an assessment via a Custom URL you can place them into a Group. To place Custom URL candidates into a...
16 May, 2014 Views: 7569
document Bandwidth Recommendations for Assessments
Testing the Bandwidth Bandwidth should be measured using This is a testing tool provided by the production data center at pan. There is both a...
12 Mar, 2014 Views: 6581
document Next Page Button Does Not Display
Several customers who have severe browsing restrictions in place on their network have run into a problem where the Next Page button does not display on the initial page of the...
22 Nov, 2013 Views: 8095