If Audio option is not available for On Screen Administration (OSA): 1. On the top of the Q Local screen, click Settings/ Change Preferences, and select the Audio tab.     The Status for the desired Audio Package should show "Installed."      If necessary, put a check mark by the Audio Package and...

Frequently Asked Question: User inadvertently changes test status from Ready to Resume to Needs Editing and then can no longer Resume the OnScreen Administration Answer: Once the status says Needs editing, there is no way to change it to Ready to Resume. Workaround: User can finish the assessment through the editing screen ...

How To: Run Q Local System 2 as an administrator so that an On Screen Administration can properly lock access without being logged into the computer on a Local Admin account.  Follow the steps below (they will need to have someone with administrative privileges available): 1. Right Click on the Shortcut for Q Local 2 and go to...

How To: Recover a failed OSA for a customer.  Follow the steps below: 1. Gather the OSAResp.sav file from the computer on which they had the issue. Make sure the date and time match the last testing. 2. Attach the file to the ticket and note the date and time of the test and what particular test it was they were taking then escalate to...