Frequently Asked Question: Printing multiple copies cuts off last page Resolution: The program will not print complete copies of a second report when choosing to print multiples from the print preferences setup. Please choose print as many times as printed copies are needed. This is a limitation of the software.

Error Description: Runtime error 214722999 800401f9 Method of object failed Resolution: This error is a Windows System related message. It may be necessary to update MDAC, developed and distributed by Microsoft Corporation. The Technical Support Center can assist you in correcting this error. Please contact us at 800-249-0659

Frequently Asked Question: My Scores are wrong on Bell graph for Parent Summary Report Resolution: Right-click on your Windows Desktop. Click on Properties. Choose the Settings Tab. Click the Advanced button. Change the Font Size to either ""Windows Small"" or ""Normal"". The DPI setting will probably be 96. Click on...

Error Description: "Severe XCOPY file- Some other Unspecified error has occurred." Resolution: This issue usually only occurs on systems running Windows 95/98 or NT. If you happen to see this error message on Windows XP please check to see if you are running 'Cisco Security Agent' and disable this service before proceeding. On Windows XP...

Frequently Asked Question: Software does not accept a testing date other than the current computer date Resolution: Enter the date using the 4-digit format: mm/dd/yyyy. To enter a date of birth or the assessment date, use the mouse to click on the appropriate field and highlight the existing date. Type the date of birth, or select a date from...

Minimum System Requirements: Microsoft Windows 2000 / XP/ Vista 32 bit / Windows 7 32 bit  Vista 64 Bit / Windows 7 64 Bit 133MHz processor 128 RAM, more memory improves performance (individual system requirments may exceed recommendation) 2 MB video card capable of 800x600 resolution (16-bit color) 100 MB free hard...

Frequently Asked Question: The graphs are plotting the incorrect scores. Resolution: The WISC IV program requires that you have your display settings set at 800x600 screen size, 256 color display, and small fonts selected. If your system does not have its display set to these configurations, the program will not function properly. Begin...

Frequently Asked Question: The install seems to hang on Copying Files at 0% for a long time Resolution: This issue is most pronounced on Pentium and Pentium II based computers. Please be patient with the install during this process. Because the Cancel Button is disabled in the Copying Files Dialog, DO NOT manually stop the install by using...

Frequently Asked Question: The software does not do an interpretive report Resolution: The WISC-IV Scoring Assistant does not include a Narrative (Interpretive) report option. The Narrative report option is included in the WISC-IV Writer. For information about ordering the Writer, please contact the Customer Service department. You can call...

Error Description: The Windows Installer service could not be accessed Resolution: The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error Description: TpcUpdateService Line 20 Desc: While attempting to write to the database Location Isupdate Available :ClsIsUS.cls Resolution: This is an error message that you will see if the Windows or Network user does not have privileges to access an FTP site or to download from the Internet. Your network administrator can grant this...

Error Description: Unhandled exception - incompatible version of the rpc stub Unhandled exception ox80070725 - description incompatible version of rpc stub Resolution: This error is caused by a .DLL that was installed on the system, such as {Oleaut32.dll}, {Olepro32.dll}, {Asycfilt.dll}, {Stdole2.tlb},...

Frequently Asked Question: Where is the interpretive report? Resolution: The WISC-IV Scoring Assistant produces a Statistical Report only with Tables and Graphs information. It does not include a Narrative (Interpretive) report option and does not have the Verbal Parent Summary information. These options are on the WISC-Writer. An upgrade...

Frequently Asked Question: Why are some fields blank in the report? Resolution: Blank fields are a result of a rule of the test being invoked. Look at the bottom of the table that has the blank fields. There should be an explaination providing the reason why the scores where omitted.

Frequently Asked Question: Will this work with screen-reader JAWS Freedom Scientific 2003? Resolution: The Psychological Corporation does not develop specifically screen-reading compatible software. Use of the software is intended for sighted persons only.

Error Description: WISC-IV WIAT II_RSO-REPORT SERVER:INITIALIZE wisc-wiat scoring error number: 91-error line:0 Error creating a combined report for WISC-IV and WIAT-II when selecting an ability score type WiscIV_WIATII_Asso: ClsDifAbilPredSt_CS:INT Error number -2147217865/error line 0 Error line 91-error line:0...

Frequently Asked Question: Why do I see warning messages when doing a WISC-IV and WIAT-II combined report? Resolution: If the difference between the WISC-IV and WIAT-II assessments dates are 6 months to a year, a warning message displays when the combined report is generated. The message reminds the user that results should be viewed with...