If a user hasn't been active in their account for at least 15 minutes, they will get a notice similar to the message below indicating their account will be timed out due to inactivity. If the user clicks the OK button within 5 minutes of receiving the notice, their session will remain active. After 20 minutes of inactivity, the session will be logged...

In order to keep track of all candidates who took an assessment via a Custom URL you can place them into a Group. To place Custom URL candidates into a group: Create a Group using Group Management (see "Creating a Group Using Group Management" below) or by importing candidates (see "Uploading Candidates to Create a Group"). ...

Testing the Bandwidth Bandwidth should be measured using http://speedtest.lightbound.com. This is a testing tool provided by the production data center at pan. There is both a download and an upload test. Bandwidth Recommendations The following bandwidth recommendations are based on number of workstations (bandwidth per workstation) as measured...

It is expected that candidates taking assessments will have their browser language set to any number of languages. Many people in North America have their browser language set to English; however, some may also have the browser language set to Spanish, Chinese, French, or Arabic. Outside of North America, a variety of browser language settings are found....

When a candidate is assigned an assessment to complete, you have the following options for allowing them access to the assessment: You may allow them to launch the assessment from the link provided in their assignment email. In this case, the candidate does not need to login to take the assessment.They simply click the link from the email and the...

If you are running into problems viewing items on the Results tab (Assigned Detail or Completed results displays) such as seeing blank results when results should display or if dates are appearing incorrectly, this may be related to your Internet browser's language setting. Follow the steps below to change your browser’s language setting (select the...

Custom URLs are available to Standard and Professional level clients. To create a custom URL: Go to Assign | Custom URL. Click on the Add New Custom URL button. You will see a page like the one shown below: Type in a name for the URL. This name will be appended to your URL to create the new custom URL. For example,...

The pan system sends out emails automatically upon certain event occurrences. Some common automatic emails are: Tester Assigned - Sent to the candidate when they are assigned a test. The email contains a link to the assessment and additional information about what to do in case of technical difficulties. A copy of the...

This article is used to log information about error messages that have been received and causes and solutions for the errors. There are entries for the following error messages: Technical Support Contacted error An Error Occurred   Technical Support Contacted error: The error message appears as follows: Cause: This particular...

When uploading a CSV file spreadsheet of candidates to pan using the Upload Candidates feature (under Assign), if there are more than 15 candidates listed in the spreadsheet, pan may display an error, starting at line 17 (header row in line 1 of the spreadsheet, plus 15 candidates). The error appears similar to the following: Error: Line 17 -...

An assessment goes through the following "life cycle" in the system: An assessment is ASSIGNED to a candidate. The candidate COMPLETES the assessment. The user VIEWS the assessment results report. If, for some reason, the candidate DOES NOT COMPLETE the assessment in step 2, the assessment could be in one of the following states: ...

Group Management functionality is accessible to standard and professional-level users. Group Management provides the ability to: Create or Modify a Group View Assigned and Completed Results by Group Search for Candidates by Group when Assigning an Assessment Remove Candidates from a Group  If you use Custom URLs, you can also...

If you are unable to login, make sure you are accessing the correct URL for your specific group or company. After 5 attempts you will be locked out of your account. If an account is locked due to multiple failed login attempts, resetting the password (via the "Forgot Your Info" link located next to the Login button on the login page) will unlock the...

Several customers who have severe browsing restrictions in place on their network have run into a problem where the Next Page button does not display on the initial page of the assessment (the Demographics page), preventing them from continuing the test (see example page below). This issue is the result of one of the links that are part of the...

pan will be upgrading its servers and moving data centers on Sunday, April 28th starting at 12:01am Eastern Daylight Saving Time (US).  This maintenance will take approximately 12 hours, during which no access to the system will be possible, including testing, scheduling or accessing test results. Please share this information with all pan users...

If someone forgets their password or gets locked out of their account (after 5 attempts), Pearson Technical Support or the site administrator can reset the password. To do this: Login to the Pearson Private Label on the pan platform. Go to Settings | Users. The Manage Users page will be displayed: Select an Account...

Watson-Glaser II Forms D & E have the following reports available: Profile, Interview, and Development. If you wish to purchase one of the additional reports (i.e., you have purchased and a candidate has completed the Profile report, but now you would like to purchase the Development report for the same candidate), you may do so...

To reclaim inventory for assessments that have expired and place them back into your available inventory: Click on the Results tab. Click on the number under the "Expired" column for the assessment you want to reclaim. The Expired Detail window will appear displaying a list of all candidates whose assessments have expired. ...

Users with a professional-level account will have access to items on the Reports panel. This article describes the Assessment - Candidate Status report. Click here to see an example report. The Candidate Status report displays the status of a candidate or group of candidates. You can pull the list of candidates for the report by any of the...

If you are a site administrator with child client accounts, you will sometimes need to switch to the client’s account. Some examples of actions that require you to switch to the child client account are: Modifying user records for a client Viewing a client’s inventory There are two ways to switch clients: Option 1: Use the Switch...