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Article ID: 4551
Last updated: 17 Oct, 2012
Error Description:Q Local 2 error "Error while performing report counter operation." and the log file states: "10/17/12 9:01:59 AM CDT com.pearson.assessments.mtx.reportusage.control.HaspCtrlRMIImpl getCache : SEVERE: Severe error attempting to read HASP: HASP has not been formatted for read."
Problem:The report counter is blank, this sometimes happens with new counters. The counter was not properly setup before it was shipped. Resolution:For Q Local 2 to properly read the counter, it must have a proper account number. We cannot resolve this remotely. The customer will need a new report counter. If they are a U.S. customer contact IS&CS and have a new report counter shipped to them. If this is a foreign customer they will need to contact their local office for a replacement counter.
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