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Article ID: 4280
Last updated: 10 Nov, 2010
Frequently Asked Question:User says that they have lost usages from their report counter Answer:The report counter does not decrement a usage unless a report is run by Q Local, so the most likely explanation is that they have more than one counter attached to the computer. To troubleshoot, start removing report counters from the computer until you see Q Local present a message that no report counter is found. They may have USB, LPT or a combination of counters. This matter may be complicated if they have Q Local Network. Typically a user believes usages have been used by a reprint. Explain to the user that reprint does not cost a usage.
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