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When clicking on View Report Inventory or Score/Report and get no response

Article ID: 4264
Last updated: 27 Dec, 2010

Error document:

When clicking on View Report Inventory or Score/Report user gets no response.
Screen does not freeze/lock-up but they cannot get to the inventory screen or print screen.

This behavior has been seen before and is associated with Q 1.x and is able to reproduce this behavior in Q 2.0.14  

If critical components of the dongleapi.dll are missing, Q Local does not throw any error message. The current screen and Q Local stay active, but they are unable to proceed to the next screen as desired.
User will need to update the version of Q Local to the latest version of the software.


Article ID: 4264
Last updated: 27 Dec, 2010
Views: 588
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