Error Description: When installing my ASSIST software on a Vista/Windows 7 machine, the Java RunTime Environment (JRE) doesn’t finish the installation. The ASSIST install appears to finish normally, but the product will not run. It displays an error stating that the JRE needs to be installed. Resolution: The solution for Vista/Windows...

Error Description: File is damaged - Your security preferences allow installation of only apps from the Mac App Store and identified developers. Resolution: When trying to download the Assist Application Bundles to install on MAC Operating System OS 10.7 and above you may receive a message that the file is damaged and cannot be opened. By...

Description:  Customer reports that the installation of an ASSIST product does not complete. Partial amounts of install may show up but the installaton does not complete. Cause: Depending on the version of Vista or Windows 7 (32 bit or 64 bit) and the version of the Assist program (1.0 or 1.1...), the install will require different...

The network versions of ASSIST software have not been tested using virtual networks.  However, there is no reason for us to believe network versions of ASSIST products will not work properly with virtual networks as well as they do with hardwired networks.  That said, they should be considered 'unsupported configurations.' Advise the...