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Article ID: 4081
Last updated: 25 Oct, 2010
Check the PDA software version to ensure compatibility--Palm OS 4x or 5x only OR Pocket PC 2002 or later up to Windows mobile 5 or lower To check the software version: · Pocket PC
o Start > Settings > System > About
· Palm
o Click on the Time > Info > Version
Check the Active Sync version- DOTR likes 4.2 or lower
If they don’t have Data on the Run, this is probably their problem:
Install DOTR from the shared drive:
Then uninstall Basc2 POP from PC and PDA
· Go to Control Panel > Add Remove Programs:
. Remove BASC-2 POP from computer & PDA
· Remove Microsoft.Net Compact Framework SP3 & have customer remove from PDA as well
· Remove folder Basc2 POP from computer
· Have customer remove POP file from PDA-Start/Programs/File Explorer
Then Re-Install Basc2 POP
Select Desktop application with pocket PC
Make sure Pocket Access is checked- it will show in Active Sync- Tools/Options
To install BASC-2 POP on a PDA, you may have to open Active Sync, click Tools > Add/Remove programs and click install for BASC-2 POP
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