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Article ID: 4054
Last updated: 09 Jul, 2010
Error Description:Backup Error: The database could not be backed up / Log shows Return Code: -3
Error when they close Q Local. Q Local is trying to perform the backup on close and gives this error:
The database could not be backed up. Be sure you have adequate space....
MTxBackRest.log shows:
SEVERE: Backup Failed. Return Code: -3 -- Can`t Connect.
Resolution:Check the b.cfg file for computer name in the line `mtx.dbserver`. This is located at:
C:\Program Files\Pearson\Q Local System 2\files.
If this does not match the current computer name, then Q Local will function normally but the backup will fail.
To resolve this issue, in the b.cfg file change the computer name to the loopback IP address: 127.0.0.1. This will prevent problems if the name changes again in the future.
Example of b.cfg file that was change to reflect the loop back address:
#Thu Mar 26 16:31:15 CDT 2009
mtx.remoteclient=FALSE
mtx.haspserver=
mtx.dbconnectionurl=./MTxDB;namedPipe\=true;INSTANCE\=QLocalInstance
mtx.dbserver=127.0.0.1
mtx.mtxinstallationtype=SOLO
--------------------------------------------------------
This error could also reflect a missing or corrupted SQLDMO.DLL registry key.
Q local backup uses the SQLDMO.dll component, and if it has been removed or corrupted, the Q local backup will fail. It is possible that a registry cleaner could have removed the file from the windows registry.
To resolve this issue run updates for Q local. If the error persist attempt an clean uninstall and reinstall.
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