This message is received when trying to activate products on PsychCorpCenter-II platform. The message is thrown because on a short date format used by the Microsoft operating system that is not compatible with the PsychCorpCenter-II.

To resolve this error you will need to change your computers short date format. To do this you will need to follow the steps below.

Navigate to Start/Control Panel/ Regional and Language Options
Under Regional Options Tab select Customize
Under the Date Tab select the short date format of MM/DD/YYYY
Click Apply
Click OK
Regional Options Tab click OK
Open PsychCorpCenter-II from Start/All Programs/ PsychCorpCenter/ PsychCorpCenter-II
If you are prompted to activate your product click yes and this will take you to the Product Activations page. Highlight the product you need to activate and click Activate Product.
You should now be able to enter your Serial Number, First Name, Last Name,
Click Activate Product.
Your product should now be activated

For further assistance or information, please contact the Pearson eSupport Center at (800) 249-0659 M-F from 7AM - 6PM CST

Article ID: 3710

Last updated: 19 Apr, 2010

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