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Home
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Resources and Guides
Click here for up-to-date information pertaining to installation and updates, user multi-site licensing and the new PsychCorpCenter-II platform.
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Scoring Support
Click here to view frequently asked questions related to general assessment information. Find answers and links to the most commonly discussed scoring questions.
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Software Support
Click here to view frequently asked questions related to our most common software titles. These technical pages provide a variety of ways to get answers to the most commonly asked questions.
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Web Support
Click here to view answers to frequently asked questions about online program system requirements, instructions on performing online tasks and solutions to problems experienced using our online sites
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Are qualitative descriptors available for subtest scores in the manuals?
We do not provide qualitative descriptors for the subtest scores in the manuals, and it is not recommended to use the composite descriptors for the subtests because the range of...
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13 Apr, 2010
Views: 466091
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Test date age calculation
To obtain the student’s chronological age on the date of testing, enter the date of testing
and the student’s date of birth in the appropriate spaces, as illustrated in...
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19 Apr, 2010
Views: 236880
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What is the age range for the WIAT-III and is it appropriate for use with college students and graduate students?
Version 1.0.0 of the WIAT-III Scoring Assistant was released to accommodate ages 4:00 - 19:11 years of age. WIAT-III Adult Norms is available now, with an expanded age...
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31 Jul, 2010
Views: 53149
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Error: -1633 This installation package is not supported by this processor type. Contact your product vendor
Error Description:
Error: -1633 This installation package is not supported by this processor type. Contact your product vendor
Resolution:
This error is caused by...
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14 Apr, 2010
Views: 49086
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What is CELF Preschool 2?
The CELF Preschool-2 language assessment is specifically designed for preschool aged children who are bound for the classroom. CELF Preschool-2 provides a variety of subtests to...
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24 May, 2010
Views: 46752
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Unchecking "Enable Protected Mode at startup" in Adobe Reader XI
This is how you change the "Enable Protected Mode at startup" in Adobe Reader XI, for earlier versions of Adobe Reader, follow there instructions instead.
To check the...
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04 Mar, 2013
Views: 44281
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About WPPSI-III - Wechsler Preschool and Primary Scale of Intelligence
WPPSI-III is the Wechsler Preschool and Primary Scale of Intelligence test 3rd edition
Purpose: Accurately measure intellectual abilities in young children
Ages: 2:6...
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28 Jul, 2011
Views: 42421
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Changing the Browser Language Setting
If you are running into problems viewing items on the Results tab (Assigned Detail or Completed results displays) such as seeing blank results when results should display or if...
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10 Feb, 2012
Views: 42219
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D:\setup.exe the specified path does not exist
Error Description:
D:\setup.exe the specified path does not exist
Resolution:
This error may have to do with a conflict with another application that is installed on...
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14 Apr, 2010
Views: 41740
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ERROR: "The document could not be printed"
Error Message:
The document could not be printed.
Resolution:
This error occurs when attempting to print the Stimulus Book instructions. NOTE: The Stimulus Books...
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04 Mar, 2013
Views: 38223
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System Requirements Checklist - pan Platform
Summary of pan system requirements:
Microsoft Internet Explorer 8, 9, 10 or 11, Firefox 4.0 or later, Safari or Chrome
Active Scripting (JavaScript) enabled
Session...
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21 Oct, 2014
Views: 9173
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Importing Data into GRADE and GMADE
To import data:
1. Click the "Import or Export Data" button on the main screen or from the list of icons:
2. Select "Import Students," "Import...
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04 Sep, 2014
Views: 6880
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Switching Clients
If you are a site administrator with child client accounts, you will sometimes need to switch to the client’s account. Some examples of actions that require you to switch to...
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20 May, 2014
Views: 7256
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Email Templates
The pan system sends out emails automatically upon certain event occurrences. Some common automatic emails are:
Tester Assigned
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Sent to the...
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20 May, 2014
Views: 30949
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Creating Custom URLs
Custom URLs are available to Standard and Professional level clients.
To create a custom URL:
Go to Assign | Custom URL.
Click on the Add New Custom...
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19 May, 2014
Views: 15632
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Candidate Login Procedures
When a candidate is assigned an assessment to complete, you have the following options for allowing them access to the assessment:
You may allow them to launch the...
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19 May, 2014
Views: 13977
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Uploading Candidates
To import or upload candidates from a text file:
Prepare the CSV (comma separated value) text file.
Upload the candidates.
See the topics...
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16 May, 2014
Views: 7728
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Assigning Custom URL Candidates to a Group
In order to keep track of all candidates who took an assessment via a Custom URL you can place them into a Group.
To place Custom URL candidates into a...
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16 May, 2014
Views: 7569
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Bandwidth Recommendations for Assessments
Testing the Bandwidth
Bandwidth should be measured using http://speedtest.lightbound.com. This is a testing tool provided by the production data center at pan. There is both a...
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12 Mar, 2014
Views: 6581
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Next Page Button Does Not Display
Several customers who have severe browsing restrictions in place on their network have run into a problem where the Next Page button does not display on the initial page of the...
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22 Nov, 2013
Views: 8095
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