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folder Resources and Guides
Click here for up-to-date information pertaining to installation and updates, user multi-site licensing and the new PsychCorpCenter-II platform.
folder Scoring Support
Click here to view frequently asked questions related to general assessment information. Find answers and links to the most commonly discussed scoring questions.
folder Software Support
Click here to view frequently asked questions related to our most common software titles. These technical pages provide a variety of ways to get answers to the most commonly asked questions.
folder Web Support
Click here to view answers to frequently asked questions about online program system requirements, instructions on performing online tasks and solutions to problems experienced using our online sites


Most Viewed
 
document Are qualitative descriptors available for subtest scores in the manuals?
We do not provide qualitative descriptors for the subtest scores in the manuals, and it is not recommended to use the composite descriptors for the subtests because the range of...
13 Apr, 2010 Views: 43707
document Could not load file or assembly 'System.EnterpriseServices.Wrapper.dll' or one of its dependencies.
Error Description: An error occurred at location: PCCInterop.DataTransfer.GetVersion() Error Message: Could not load file or assembly 'System.EnterpriseServices.Wrapper.dll' or...
14 Apr, 2010 Views: 15767
document ERROR: "The document could not be printed"
Error Message: The document could not be printed. Resolution: This error occurs when attempting to print the Stimulus Book instructions.  NOTE: The Stimulus Books...
04 Mar, 2013 Views: 15313
document What is CELF Preschool 2?
The CELF Preschool-2 language assessment is specifically designed for preschool aged children who are bound for the classroom. CELF Preschool-2 provides a variety of subtests to...
23 May, 2010 Views: 15212
document About WPPSI-III - Wechsler Preschool and Primary Scale of Intelligence
WPPSI-III is the Wechsler Preschool and Primary Scale of Intelligence test 3rd edition Purpose: Accurately measure intellectual abilities in young children Ages: 2:6...
28 Jul, 2011 Views: 14300
document Error 1335 a cabinet file data1.cab required for this install was not found
Error Description: Error 1335 a cabinet file data1.cab required for this install was not found Source file not found (cabinet): D:\data1.cab. Verify the file exists and that...
30 Jun, 2010 Views: 12524
document What is the Preschool Language Scale, Fourth Edition (PLS-4)?
Author(s): Irla Lee Zimmerman, Ph.D.; Violette G. Steiner, B.S.; and Roberta Evatt Pond, M.A. The Newest Edition of PLS–4 Provides You With Developmental Milestones, Based on...
06 Apr, 2010 Views: 10497
document What is the WIAT II test?
Wechsler Individual Achievement Test®-Second Edition (WIAT®-II): WIAT-II tests an individual's achievement skills and allows the clinician to assess problem-solving abilities...
23 May, 2010 Views: 10077
document What is the age range for the WIAT-III and is it appropriate for use with college students and graduate students?
Version 1.0.0 of the WIAT-III Scoring Assistant was released to accommodate ages 4:00 - 19:11 years of age. WIAT-III Adult Norms is available now, with an expanded age...
31 Jul, 2010 Views: 9522
document Updates to the PsychCorpCenter Platform
PsychCorpCenter is the platform on which all of your software resides. Through this platform, you are able to enter examinee data once to be used across all assessments, which...
07 Apr, 2010 Views: 9344

Recent Articles
 
document Bandwidth Recommendations for Assessments
Testing the Bandwidth Bandwidth should be measured using http://speedtest.lightbound.com. This is a testing tool provided by the production data center at pan. There is both a...
12 Mar, 2014 Views: 0
document System Requirements Checklist - pan Platform
Summary of pan system requirements: Microsoft Internet Explorer 8, 9 or 10, Firefox 4.0 or later, Safari or Chrome Active Scripting (JavaScript) enabled Session...
27 Feb, 2014 Views: 1506
document Next Page Button Does Not Display
Several customers who have severe browsing restrictions in place on their network have run into a problem where the Next Page button does not display on the initial page of the...
22 Nov, 2013 Views: 943
document Whitelisting the pan Platform
Firewall rules The pan platform operates from many IP addresses that must be opened in your firewall.  The following is a list of IP addresses that the platform...
22 Nov, 2013 Views: 1194
document Expiration of Assessments
An assessment goes through the following "life cycle" in the system: An assessment is ASSIGNED to a candidate. The candidate COMPLETES the assessment. The user...
05 Aug, 2013 Views: 1716
document Notice of Scheduled Maintenance - New pan IP Addresses
pan will be upgrading its servers and moving data centers on Sunday, April 28th starting at 12:01am Eastern Daylight Saving Time (US).  This maintenance will take...
16 Apr, 2013 Views: 727
document ERROR: "The document could not be printed"
Error Message: The document could not be printed. Resolution: This error occurs when attempting to print the Stimulus Book instructions.  NOTE: The Stimulus Books...
04 Mar, 2013 Views: 15313
document Unchecking "Enable Protected Mode at startup" in Adobe Reader XI
This is how you change the "Enable Protected Mode at startup" in Adobe Reader XI, for earlier versions of Adobe Reader, follow there instructions instead. To check the...
04 Mar, 2013 Views: 6935
document How many days are the CISS reports available before they get deleted off the system?
CISS reports are available for 45 days after the assessment is completed by the user. It is advised that customers run the report and save it locally.  Reports...
30 Jan, 2013 Views: 709
document Unable to enter an Examinee's full name
Problem: After entering an examinee's name into, the ending appears to have been cut off. For example, after entering "Christopher," the examinee's first name will...
25 Oct, 2012 Views: 1647