https://pearsonassessmentsupport.com/support/ https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4400 Summary of pan system requirements: Microsoft Internet Explorer 8, 9, 10 or 11, Firefox 4.0 or later, Safari or Chrome Active Scripting (JavaScript) enabled Session cookies enabled Minimum screen resolution of 1024 x 768 CSS... Tue, 21 Oct 2014 08:57:48 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4530 To import data: 1. Click the "Import or Export Data" button on the main screen or from the list of icons: 2. Select "Import Students," "Import Teachers" or "Import Test Sites" from the drop-down list in the... Thu, 04 Sep 2014 19:15:17 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4405 If you are a site administrator with child client accounts, you will sometimes need to switch to the client’s account. Some examples of actions that require you to switch to the child client account are: Modifying user records for a... Tue, 20 May 2014 13:04:05 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4424 The pan system sends out emails automatically upon certain event occurrences. Some common automatic emails are: Tester Assigned - Sent to the candidate when they are assigned a test. The email contains a link to the... Tue, 20 May 2014 11:10:43 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4406 Custom URLs are available to Standard and Professional level clients. To create a custom URL: Go to Assign | Custom URL. Click on the Add New Custom URL button. You will see a page like the one shown below: ... Mon, 19 May 2014 12:01:08 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4458 When a candidate is assigned an assessment to complete, you have the following options for allowing them access to the assessment: You may allow them to launch the assessment from the link provided in their assignment email. In this case, the... Mon, 19 May 2014 10:30:30 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4412 To import or upload candidates from a text file: Prepare the CSV (comma separated value) text file. Upload the candidates. See the topics below for help in completing these tasks. Please note there is a 250... Fri, 16 May 2014 14:33:50 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4408 In order to keep track of all candidates who took an assessment via a Custom URL you can place them into a Group. To place Custom URL candidates into a group: Create a Group using Group Management (see "Creating a Group Using... Fri, 16 May 2014 13:37:40 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4580 Testing the Bandwidth Bandwidth should be measured using http://speedtest.lightbound.com. This is a testing tool provided by the production data center at pan. There is both a download and an upload test. Bandwidth Recommendations The... Wed, 12 Mar 2014 11:48:10 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4553 Several customers who have severe browsing restrictions in place on their network have run into a problem where the Next Page button does not display on the initial page of the assessment (the Demographics page), preventing them from continuing the... Fri, 22 Nov 2013 11:57:58 -0600 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4407 Firewall rules The pan platform operates from many IP addresses that must be opened in your firewall. The following is a list of IP addresses that the platform uses: Please note, not all addresses/sites may apply to your use of the... Fri, 22 Nov 2013 11:55:42 -0600 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4448 An assessment goes through the following "life cycle" in the system: An assessment is ASSIGNED to a candidate. The candidate COMPLETES the assessment. The user VIEWS the assessment results report. If, for some reason, the... Mon, 05 Aug 2013 16:03:08 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4474 Error Description: User reports the following Q Local messages: "Unable to create lock file.", "Unable to access QLocal2.dump...", or "Unable to backup the Q Local System...". Resolution: Windows Vista and Windows 7 use something called a... Thu, 27 Jun 2013 17:23:41 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4576 Frequently Asked Question: Option to transfer assessment from Ipad back to the site is greyed out or not clickable. Answer: Please make sure that the customer has an active internet connection. During the transfer process the... Thu, 25 Apr 2013 08:36:53 -0500 https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4575 pan will be upgrading its servers and moving data centers on Sunday, April 28th starting at 12:01am Eastern Daylight Saving Time (US). This maintenance will take approximately 12 hours, during which no access to the system will be possible,... Tue, 16 Apr 2013 13:49:15 -0500