Escalation and Technical Support Process

The attached PDF outlines the Online Scoring and Reporting System (OSRS) customer escalation process for the OSRS web system.

Article ID: 4461
Last updated: 15 Nov, 2011
Web Support -> Q-global (Online Scoring and Reporting System) -> Support Documents -> Escalation and Technical Support Process
https://pearsonassessmentsupport.com/support/index.php?View=entry&EntryID=4461