Cannot print report (Intel-based Macs only)

SYMPTOMS:

When trying to print the entire report, only one page comes out.

CAUSE:

This issue is specific to Intel-based Macintosh computers only.


MORE INFORMATION:

This is caused by an incompatibility with the Java version used and the Intel processors in Macs. The solution is to print the report one page at a time, naming the page to be printed in succession. Print page 1, then when that is completed page 2, etc…



Article ID: 3551
Last updated: 14 Apr, 2010
Software Support -> — A — -> ASSIST -> Java 1.3 ASSIST Products -> Cannot print report (Intel-based Macs only)
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