Error Description:
Acenter Runtime error -2147221331 Er# 80040111 Automation Error Class factory cannot supply requested class
Resolution:
This error can result from installing other applications on your computer such as antivirus software. To resolve this error you will need to run a repair of your newest PsychCorpCenter product. Please locate your software and contact our support center while at the computer, or consult you internal IT department. The number for support is 1-800-249-0659.
To run the repair (make sure the user logged into the machine has admin rights to the drive)
- Please disable all background and open applications including antivirus software.
- Go to http://www.pearsonassessmentsupport.com/support/index.php?View=files&CategoryID=27
- Download and install the PsychCorpCenter Platform Update Version 3.3.3 and the
WISC-IV_Writer_2.0.exe
- You will have a choice of repair or remove, please make sure the dot is in repair
- Accept all default options in the repair install.
- Attempt to open the software and verify that it functions.